Intake & retrieval
Records in, gaps out.
Meet your clients where they already are — WhatsApp. Documents come in, attach to the right matter automatically, and a gap list comes back. Where the system isn't confident, a human reviews it.
Clients send to WhatsApp — it attaches itself
Your client or their family sends photos, PDFs, or voice notes to the NRD WhatsApp number — the same number for every matter. NRD reads the content, identifies the matter it belongs to from the case reference or the claimant name, and attaches it automatically.
For cases where the link is unambiguous, nothing needs review. For cases where there is any uncertainty — a common name, a blurred reference, an unfamiliar document type — the attachment is held for human confirmation before it joins the file. You are not trading accuracy for convenience.
Per-case deep links are also available: share a WhatsApp link for a specific matter and every document sent via that link goes straight to that file, no matching needed.
Digest and gap list — back the same day
Once a batch of documents is processed, NRD sends a digest back to the client's WhatsApp number: what was received, what was successfully attached, and — most usefully — what is still missing.
The gap list is specific, not generic. For a road accident matter it might say: "MLC report received. Discharge summary received. Final disability certificate — not yet in file." The client knows exactly what to chase and what to send next.
Confidence-gated: where OCR quality is poor or a document type is ambiguous, the digest flags it clearly. A human at NRD reviews flagged items before they are treated as resolved. The client is not left wondering why something is still showing as missing.
Gap-driven record retrieval — not a generic request
NRD retrieves records against a per-claim-type checklist — the documents that a MACT motor injury claim of this specific type needs, not a generic list. A two-wheeler fatality needs a different document set than a slow-speed pedestrian injury. The checklist reflects that.
Retrieval covers medical records (hospitals, treating doctors, rehabilitation), police records (FIR, charge sheet, final report), court records (prior orders, pendency, HC / SC status) and insurer correspondence (survey report, repudiation letter, prior settlement offers).
For digital records — eCourts, government health portals — NRD pulls directly. For physical records held by hospitals or police stations, NRD drafts and dispatches the request letters. You track status in the matter view; you do not manage it by phone.
Human inbox fallback — for the things that need a person
Not everything can or should be automated. When a document arrives in a format NRD cannot process with sufficient confidence — a handwritten prescription, a badly photographed FIR, a vernacular document without a clean translation — it goes to the human inbox.
The human inbox is reviewed by NRD staff. Documents are typed up, tagged and added to the file. The lawyer sees the resolved item in the matter view, with a note that it was human-verified. There is no silent failure.
This is not a workaround for a system that is not working. It is a designed part of the pipeline — because the alternative, treating a poor-quality document as good data, creates problems you discover later, at the tribunal.
What intake covers
Documents clients send in
- Medical records — hospital, treating doctor, rehabilitation
- Disability certificates — government, private specialist
- Income proof — salary slips, ITR, employer letter, affidavit
- Identity and age documents
- Death certificate and post-mortem report (fatal cases)
- Photos of the accident scene and vehicle damage
- Prior correspondence with the insurer
Records NRD retrieves
- FIR, charge sheet, final police report
- eCourts — case status, prior orders, pendency
- Insurer survey report and repudiation letter (via RTI where needed)
- Hospital records where a formal request is required
- Motor accident claim tribunal orders — district and high court
- Vehicle registration and driver licence (Parivahan portal)
Start sending records.
We'll get your first matter on the intake pipeline within the same week.